The Shelter

The Shelter is located at 431 East Congress Street in Detroit's Bricktown area. The venue does not own or operate parking facilities, but several parking garages and surface lots are available within one to two blocks of the building. Saint Andrew's Hall and The Shelter have partnered with ParkWhiz to offer advance parking reservations.

The shared venue accessibility page describes accessible spaces in nearby parking facilities and a drop-off point at the front entrance. Confirm the particular lot’s route, charges and operating hours before reserving. Parking near the building does not establish a step-free route into the basement room.

The Shelter is a separate basement performance room, generally used for standing-room shows. Check the event’s ticket description for its configuration. Main-hall balcony upgrades and VIP lounge descriptions should not be treated as facilities inside The Shelter.

Call 313-230-2436 or email [email protected] before selecting tickets if you need accessible entry or seating. State that the performance is in The Shelter. The shared building accessibility page describes main-floor locations; it does not establish an identical route, seating area or restroom arrangement for the basement. Confirm the complete route for your needs directly with staff.

The shared venue guide describes drinks and snacks, but not a full-meal service. Contact the food and beverage team about dietary needs and the service available for the specific Shelter event. Access to an upstairs VIP lounge should not be assumed to come with a basement show ticket.

Clear plastic, vinyl, or PVC bags with a maximum size of 12"x6"x12" or small clutch bags approximately the size of a hand (maximum size 4.5"x6.5") are permitted. Large purses, bags, backpacks, and drawstring bags are prohibited.

Weapons, laser pointers, outside unsealed liquids and several recording devices are prohibited. Professional photo or video equipment needs an approved artist pass. Meta, AI and recording glasses are prohibited throughout the building. Review the full current list before bringing equipment or an unusual personal item.

Personal point-and-shoot cameras and cellphones are permitted. Professional cameras or cameras with detachable lenses are not allowed without a valid media pass.

Once a ticket has been scanned, there is no re-entry if a guest leaves the venue. Prescribed medication must be in its original container with a name verifiable by photo ID. If a container with a name is unavailable, documentation may be required to confirm the need for medication upon entry. Visitors should bring only what is required for the event duration, as the venue cannot store medication. Over-the-counter medication must be in its original packaging.

Lost items should be reported by email to [email protected]. Items found at the venue can also be checked online. Visitors should allow 24 to 48 hours for staff to search for items and respond. The venue is not responsible for lost, stolen, or damaged items. As a courtesy, lost items are held for 30 days.