Masonic Jack White Theatre

The theatre is inside Detroit’s Masonic Temple at 500 Temple Street, Detroit, MI 48201. Look for the room named in the event instructions rather than using the larger main theatre as a substitute destination.

The venue does not maintain dedicated parking lots or recommend specific facilities. Many guests use paid District Detroit parking lots and garages near the Temple. If you park at metered street parking, be aware that re-entry is not permitted once your ticket has been scanned, so you cannot return to add funds to a meter after entering. The venue does not offer valet parking or parking validation.

The venue’s rental information lists 1,513 seated places: 971 on the main floor, 481 in the balcony and 61 in box seats. Use the exact event plan when selecting tickets because the production may affect the configuration or availability of areas.

For reserved seating events, tickets include section, row, and seat numbers. Odd-numbered sections are generally on the left side of the venue, and even-numbered sections on the right. Ushers are available at reserved seating shows to help locate seats. The theatre features sound and lighting systems, A/V equipment rentals, and WiFi throughout the space.

The venue FAQ uses the former Cathedral Theatre name when explaining that the balcony has no elevator access. If stairs are a concern, contact the box office before choosing tickets and identify the Jack White room explicitly. Do not apply the main Temple Theatre’s accessible-platform description to this separate auditorium.

AXS Mobile ID is the recommended admission method. Open the ticket in the appropriate account before entry. Guests without a smartphone should contact the venue in advance to confirm the applicable alternative rather than relying on an entry method described for another order.

Doors typically open sixty to ninety minutes before the event start time. The venue does not recommend arriving more than one hour before the posted door time, as access to the facility—including restrooms—is not permitted before doors open. If you choose to line up earlier, you will be outdoors on a public sidewalk and exposed to the elements. The venue does not provide supervision or accept responsibility for personal property left unattended in line. Security staff may move or reorganize lines at any time to facilitate orderly entry.

Prohibited items include weapons of any kind, explosives, stun guns, pepper spray, knives, projectiles, and replicas of weapons. The venue does not provide weapon lockers. Re-entry is not allowed once your ticket has been scanned.

Most events begin sixty to ninety minutes after the posted door time. Payment methods accepted at main lobby bars, the box office, coat check, the general store, and merchandise stands include US-issued and most internationally issued Visa, Mastercard, American Express, Discover, JCB, and Union Pay cards, plus Apple Pay and Google Pay. Cash tips are welcome. At other locations within the venue, cash is not accepted.

Coat check is offered only for specific shows, costs five dollars per item, and operates on a limited-space basis. If you are attending with a group and guests arrive at different times, you can transfer tickets digitally to each person in advance through your AXS account, allowing them to enter independently with their own AXS Mobile ID.